If another driver caused the accident, call once everyone is safe. We can arrange vehicle recovery and explain the practical support that may be available during the claim.
Check that everyone is safe and call the emergency services if anyone is injured or the road is dangerous. Exchange details where it is safe to do so, record photographs and witness information if possible, and do not admit liability at the roadside.
Then call with your exact location, vehicle condition and preferred destination. We can arrange recovery where access is safe and explain the next practical steps.
Eligibility depends on the circumstances, liability being accepted and the claim provider's assessment. We will not promise benefits before the claim has been checked.
Collection of the damaged vehicle from a safe, accessible location.
Storage may be arranged while the vehicle and claim are assessed.
A suitable replacement vehicle may be available if eligibility is confirmed.
Practical help moving the vehicle into the appropriate repair process.
An explanation of the information normally needed to progress the claim.
Where appropriate, you may be introduced to an independent claims or legal specialist.
That is common immediately after an accident. We can still discuss recovery without deciding who was responsible. Liability and any entitlement to funded services are assessed separately using the available evidence.
Call when you are safe. We will deal with the recovery question first and explain what information is needed next.
